Damage rarely occurs during shipment to your home since we carefully package every item using materials that are designed to protect your customized artwork. However, if you do receive artwork that is damaged in transit, please be sure to save the item, the damaged container, as well as all other packaging materials and contact us within 7 days at service@astraeos.com or our customer service department at 1-888-658-3432. We will make every effort to expedite the creation of a replacement piece. Please realize that due to the customized nature of the artwork created at Astraeos.com, artwork cannot be returned for refund or credit.